Return policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, you must return some of the items unused. Please send back your used items and at least 1 pair of your unused items in the same condition that you received them, unworn and unused, with protective adhesive covering, and in the original packaging. You'll also need to include the receipt or order number.

To start a return, contact us at info@thefootcloud.com  Please note that return items will need to be mailed to the following address:

9663 Santa Monica Blvd, Ste 289, Beverly Hills, CA, 90210, United States

Once your return request is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected.

You can always contact us for any return questions at info@thefootcloud.com 

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the items are defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 3 day cooling off period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded the purchase price paid for the FOOTCLOUD product, less the taxes and shipping, on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@thefootcloud.com